FAQ


HOW DO I SEND A PLANT?

Choose a plant from our collection and follow the instructions.
We will then package your plant up gently and lovingly, hand write your personal message and jump in our plant wagon and personally deliver them to you/the lucky recipient.



WHAT DAYS DO YOU DELIVER?

We deliver our plants on Monday and Thursday between 10am - 6pm.

 

 

DO YOU DO SAME DAY DELIVERY?

You must order by 10am for same day delivery. If you order after 10am, your plant will be delivered on the next delivery day.

 

WHAT IF I NEED MY PLANT DELIVERED ON A DAY YOU DO NOT DELIVER?

If you need delivery on a different day then please get in touch as we are happy to try and organise delivery for a specific day for an additional fee of $15.

 

DO YOU DELIVER ON PUBLIC HOLIDAYS?

Sorry, we do not deliver on public holidays.

 

WHAT TIME WILL MY PLANT BE DELIVERED?

Your plant gift will be delivered anywhere between 10am - 6pm on your chosen day. Please give us as much information as possible regarding delivery (if it’s a business - name of business, if it’s a secured building - please make sure recipient is home, if it’s a hospital/ward/nursing home - please give specific details like room/bed number etc). The more instructions and information you provide, the better!

 

CAN I ALLOCATE A TIME IN THE DAY FOR MY PLANT TO BE DELIVERED?

Unfortunately not as our delivery driver is driving a specific route. Please get in touch though as we will be able to give you a rough time of when your plant will be delivered.

 

HOW WILL I KNOW MY PLANT HAS BEEN DELIVERED?

We will send you an email when your plant is on it's way/delivered.

 

WHAT IF NO ONE IS THERE TO COLLECT MY PLANT?

Every effort will be made to deliver your order. If no one is available to receive the order and no permission to leave it has been given, we will attempt to contact you to find a solution. In the event that redelivery is necessary you will be charged a $15 fee and your plant will be delivered on the next delivery day.

 

WHAT IF I GAVE INCORRECT DELIVERY INFORMATION?

We are unable to offer a refund if incorrect delivery information is given to us. It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions. In saying that, we will make sure all attempts will be made to contact the sender to find a solution but failing that, a re-delivery fee will be charged and we will deliver the plant on the next delivery day.

 

CAN I CANCEL AN ORDER?

Any cancellations must be made 24 hours in advance. Cancellations can be made by emailing thejungleedition@gmail.com

 

WHAT SUBURBS IN MELBOURNE DO YOU DELIVER?

Aberfeldie, Abbotsford, Albert Park, Albion, Altona, Altona North, Ascot Vale, Avondale Heights, Braybrook, Brooklyn, Brunswick, Brunswick East, Brunswick, Burnley, West, Carlton, Carlton North, Clifton Hill, Collingwood, Cremorne, Docklands, East Melbourne, Elsternwick, Elwood, Essendon, Essendon West, Fitzroy, Fitzroy North, Footscray, Flemington, Highpoint, Kensington, Kingsville, Kingsville West, Kingsville South, Maidstone, Maribyrnong, Melbourne CBD, Middle Park, Moonee Ponds, Newport, North Melbourne, Parkville, Port Melbourne, Prahran, Princess Hill, Richmond, Seaholme, Seddon, Southbank, South Melbourne, South Wharf, South Yarra, Spotswood, St Kilda, St Kilda West, St Kilda East, Sunshine, Sunshine North, Sunshine West, Toorak, Tottenham, Travancore, West Footscray, West Melbourne, Williamstown, Williamstown North, Windsor, Yarraville

 

HOW DO I LOOK AFTER MY NEW PLANT FRIEND?

Each plant comes with a plant tag that we get directly from the growers/nurseries. You got this! If you need some extra help or tips however, please feel free to email us at thejungleedition@gmail.com

 


IS THE PLANT PICTURED THE ONE THAT IS SENT OUT?

No not always. Each plant is unique and different so they are not all going to look exactly the same as the plant pictured, but they will all be similar sized and as healthy and beautiful as the plant pictured!

 


WHERE DO YOUR PLANTS COME FROM?

We source our plants from reputable nurseries around Melbourne/Victoria. We drive far and wide to visit these nurseries and hand pick each and every plant. We are complete plant nerd perfectionists and pick the healthiest most beautiful plants that we can possibly get our hands on which makes us confident our customers will love them as much as we do.

 

WHAT IF I HAVE A QUESTION THAT'S NOT HERE?

We are available between Monday - Friday 8:00am-5:00pm to answer any questions/queries you may have. Please contact us via email thejungleedition@gmail.com and we will respond to your question as soon as possible.